Google Assistant To Now Assist Airtel Users: Project ‘Next’ Will Use Voice Support For Addressing Queries

Airtel customers will now be able to interact with the customer care with more ease, all thanks to the "Project Next" — Airtel's digital innovation program aimed at transforming customer experience across its services and touch points.

Bharti Airtel on Monday announced that its customers would be able to interact with customer care through Google Assistant. The feature currently available only in English, will soon be rolled out in regional languages to deliver a personalised experience to millions of smartphone users, the company said in a statement.

Airtel will be tracking the questions customers ask and will enable responses to them through the Google Assistant.

"With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for 'Digital India’,” Director of Customer Experience and Retail, Bharti Airtel, Sarang Kanade said.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans.

To enable the feature, the Airtel assistant would ask to link your Airtel account with Google. Once you click yes, you need to enter your mobile number, accept the Terms of Service. "Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account," said the company.