‘Will Make India Global Outsourcing Hub’: Govt Permits BPOs Having Common Telecom Resources To Serve Customers Worldwide

In a bid to cement India's position as a preferred global outsourcing destination, the division between domestic and overseas other service providers (OSPs) has been slashed by the central government. The move will permit Business Process Outsourcing (BPO) centres that have common telecom resources to serve customers from across the world.

Union Minister for Electronics and Information Technology Ravi Shankar Prasad explained that the Electronic Private Automatic Branch Exchange (EPABX) of the OSP can be situated anywhere in the world. Moreover, these OSPs can also locate their EPABXs at third party data centres in India.

This move will expedite the interconnectivity between every type of OSP centre with their remote agents now allowed to link with the centralized EPABX by utilizing any technology, even the broadband one over wireline and wireless connections.

He added, “These guidelines are designed to put India as a very central and serious player in the entire international BPO and voice-related industry.”

The IT-BPM industry in India is worth Rs 2.8 lakh crores and is expected to rise to Rs 3.9 lakh crores by 2025. Meanwhile, it is also necessary to note that OSPs have already been spared from complying with any registration requirements and bank guarantees by the Department of Telecommunications (DoT).