Insta
Indian Railways (BIJU BORO/AFP/Getty Images)
With a single helpline to take care of all their responses and grievances, passengers of Indian Railways will find it a lot easier when they are travelling.
Passengers can henceforth get responses to all their queries by calling up a single helpline number '139' instead of dialling multiple helplines for different types of queries or services.
The Railways has integrated all their helplines, except '182' services under a single number '139', for enabling the speedy redressal of passengers' queries and grievances, during their journey. '182' is the helpline for assistance related to thefts and other criminal incidents.
As a result of the changes, the following railway grievances helplines are being discontinued:
138 (for general complaints)
1072 (for accidents and safety)
9717630982 (for SMS complaints)
58888 / 138 (for clean my coach)
152210 (for vigilance)
1800111321 (for catering services)
The Helpline 139 will be available in 12 languages. It will be based on IVRS (Interactive Voice Response System). The menu of 139 Helpline (IVRS) is as under:
For security & medical assistance, passenger has to press 1, which connects immediately to a call centre executive
For enquiry, a passenger has to press 2 and in the sub menu, information regarding PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
For catering complaints, passenger has to press 3
For general complaints, passenger has to press 4
For vigilance related complaints, passenger has to press 5
For queries during accident, passenger has to press 6
For status of complaints, passenger has to press 9
For talking to call centre executive, passenger has to press *
There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.
(This story has been published from a wire agency feed without modifications to the text. Only the headline has been changed.)
Support Swarajya's 50 Ground Reports Project & Sponsor A Story
Every general election Swarajya does a 50 ground reports project.
Aimed only at serious readers and those who appreciate the nuances of political undercurrents, the project provides a sense of India's electoral landscape. As you know, these reports are produced after considerable investment of travel, time and effort on the ground.
This time too we've kicked off the project in style and have covered over 30 constituencies already. If you're someone who appreciates such work and have enjoyed our coverage please consider sponsoring a ground report for just Rs 2999 to Rs 19,999 - it goes a long way in helping us produce more quality reportage.
You can also back this project by becoming a subscriber for as little as Rs 999 - so do click on this links and choose a plan that suits you and back us.
Click below to contribute.
Latest