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Watch: The Viral Video Of An Asian Doctor Dragged From A United Airlines Plane
The passenger being evicted
A spokesperson of the airline in an email statement confirmed that "Flight 3411 from Chicago to Louisville was overbooked.”
"After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.
"We apologise for the overbook situation. Further details on the removed customer should be directed to authorities."
Overbooking is a standard practice in the airline industry. Lucrative deals are then offered to travellers with flexible schedule and works well as a profit maximisation strategy. Forcible eviction of passengers though is rarely done.
Oscar Munoz, CEO of United Airlines' parent company, apologised for the incident that resulted in vicious trolling of the airline. Munoz said he was "upset to see and hear about what happened" at O'Hare. He added, however, that the man dragged off the plane had ignored requests by crew members to leave and became "disruptive and belligerent," making it necessary to call airport police.
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