Infrastructure
Delhi Metro: DMRC Seeks Commuters Feedback Through Online Survey, To Improve Service And Facilities
New LED lighting system installed at metro stations. (DMRC)
Continuing with the efforts to provide the best possible service, Delhi Metro has sought feedback from commuters, a step aimed at further improvement in the Metro service.
Delhi Metro is seeking opinions from commuters on availability, accessibility and comfort, among other components of its operations, for which it will be conducting the ninth edition of Online Customer Satisfaction Survey-2023 from 17 July to 13 August 2023.
The main objective of the survey is to collect feedback from the commuters on various components of metro services and facilities.
Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements if any.
Commuters who wish to participate in the survey can visit Delhi Metro Rail Corporation (DMRC)’s official website and submit their inputs by clicking on the given links placed on the home page of the website.
The survey form will be available in both English and Hindi. The survey includes seven topics on which the feedback is sought.
Links for one topic will be available on DMRC’s website, for filling up by the participants, for four days only. After four days, the next topic will be made available for feedback. As the survey includes seven topics, the survey will conclude in 28 days.
Delhi Metro aims to assess and make necessary improvements in various components of the Metro facilities and services, based on the feedback received.
Support Swarajya's 50 Ground Reports Project & Sponsor A Story
Every general election Swarajya does a 50 ground reports project.
Aimed only at serious readers and those who appreciate the nuances of political undercurrents, the project provides a sense of India's electoral landscape. As you know, these reports are produced after considerable investment of travel, time and effort on the ground.
This time too we've kicked off the project in style and have covered over 30 constituencies already. If you're someone who appreciates such work and have enjoyed our coverage please consider sponsoring a ground report for just Rs 2999 to Rs 19,999 - it goes a long way in helping us produce more quality reportage.
You can also back this project by becoming a subscriber for as little as Rs 999 - so do click on this links and choose a plan that suits you and back us.
Click below to contribute.
Latest
