Both the Indira Gandhi International Airport (IGIA) in New Delhi and Rajiv Gandhi International Airport (RGIA) in Hyderabad run by GMR group have bagged the Airports Council International’s (ACI) prestigious 'Voice of Customer' recognition, reports Hindustan Times.
The 'Voice of the Customer' recognizes airports that continued to prioritize their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2020.
Both GMR-run Delhi International Airport Limited (DIAL) and GMR Hyderabad Airport Limited (GHIAL) have reportedly implemented several passenger-friendly measures such as contactless elevators, contactless information desks, promotion of digital transactions, app-based technologies for shopping and food ordering through HOI App, UV sanitization of passenger baggage, strategic placement of disinfectant mats, ensure higher input of UV disinfected fresh air in the terminal buildings and sanitization of cabs.
"This ACI recognition is a testimony to the fact that the airport community and stakeholders have given their best to take care of passengers' needs without compromising with their comfort and experience. I thank all of them for Delhi Airport getting this unique achievement," Videh Kumar Jaipuriar, CEO of DIAL said.
"We are honoured to receive this recognition in such critical times. This speaks volumes about the hard work and commitment of the entire airport community and all stakeholders who made it possible and diligently work round the clock to ensure passenger delight," Pradeep Panicker, CEO of GMR Hyderabad International Airport, said.
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