Bengaluru International Airport Limited (BIAL) has bagged ACI World's 'Voice of the Customer' recognition, reports Hindustan Times.
The 'Voice of the Customer' recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2020.
Bengaluru International Airport reportedly made efforts in gathering passenger feedback and commitment towards delivering a superior customer experience.
BIAL launched various campaigns #WeAreHereForYou umbrella to spread the message and rebuild passenger confidence in air travel following the outbreak of Covid-19 pandemic.
"BLR Airport has made significant efforts in gathering passenger feedback through ACI's Airport Service Quality (ASQ) programme and this helped better understand the customers and demonstrate BIAL's commitment towards delivering a superior customer experience under trying circumstances," said Director-General of ACI World, Luis Felipe de Oliveira.
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