Aadhaar Services To Get AI-Powered Voice Interactions, Fraud Detection And Multilingual Support As UIDAI Inks MoU With Bengaluru-Based Firm

The Unique Identification Authority of India (UIDAI) has partnered with Bengaluru based Sarvam AI, an indigenous  full-stack Generative AI (GenAI) company to enhance user experience, while availing Aadhaar services.

This collaboration will introduce AI-powered voice interactions, real-time fraud detection, and multilingual support for Aadhaar users.

With the agreement coming into effect from Tuesday (18 March), Sarvam will deploy the AI solution to perform voice-based interactions for resident-centric use cases.

This will help get near real-time feedback from Aadhaar number holders for their enrollment and update processes, including information on overcharging of residents (if any).

Under the agreement, real-time fraud alerts will be offered to Aadhaar number holders in case the AI spots anything suspicious during authentication requests.

To cater to the linguistic diversity in India, this new AI solution deployment will allow the voice interaction and fraud detection in 10 languages including Hindi, English, Telugu, Tamil, Marathi, Gujarati, Kannada, Odia, Punjabi and Malayalam.

The language options will increase further in coming months.

"Sarvam AI has delivered a custom GenAI stack, being hosted on-premise within an air-gapped UIDAI infrastructure. No data will leave UIDAI’s secure environment at any stage of operation, ensuring full compliance with data sovereignty and security protocols," the Ministry of Electronics & IT said in a statement.

The agreement, initially valid for a period of one year, may be extended by one more year, according to the ministry.

According to the ministry, The innovative solution was developed through UIDAI's volunteer policy, which enables industry collaborations.

"Volunteers from Sarvam AI worked closely with the UIDAI’s Technology Centre in Bengaluru to develop and deploy the GenAI solution. The ownership of the solution will be with UIDAI," the ministry said.

“UIDAI is a people centric organization. GenAI is the next technology evolution in UIDAI's journey as a technology pioneer, building on our long-standing commitment to innovation for facilitating ease of living,” said Bhuvnesh Kumar, CEO, UIDAI.

"We are privileged to collaborate with UIDAI. This engagement exemplifies the immense potential of AI to drive public good,” said Vivek Raghavan, co-founder of Sarvam AI.

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