Goa Government Urges Taxi Operators To Adopt State-Backed Digital Platforms Amid Concerns Over App-Based Aggregators

Goa’s tourism department has urged local taxi operators to adopt state-backed platforms, the Goa Taxi App and GoaMile,  as part of efforts to modernise transport services and ensure transparency, Indian Express reported.

The move follows the release of draft guidelines aimed at regulating app-based transport aggregators.

On Monday (2 June), a large number of taxi drivers gathered outside the transport department office in Panaji to submit written objections.

The drivers raised concerns that the entry of app-based aggregators would “monopolise” the sector and sideline local operators. The taxi unions have also threatened to stage protests.

They demanded clarity on fare structures and called for restrictions on aggregators offering services like sightseeing tours and event transport.

“These segments are the backbone of our local tourism economy and directly support small businesses, guides and operators,” they said in a memorandum.

Transport Minister Mauvin Godinho clarified that the guidelines are still in draft form.

“We have given one month’s time to take everyone’s opinion. We will take them (taxi operators) into confidence. If tomorrow, they say we want to come together under their own aggregator, I will not hesitate to even finance them,” he said. “They are talking as if we are forcing something on them... Ultimately, they are the biggest stakeholders," Godinho said.

The tourism department, in a statement, emphasised the need for regulated services to create positive tourist experiences.

“The department of tourism reiterates its commitment to building a modern, inclusive tourism ecosystem where technology benefits all,” it said.

Tourism Director Kedar Naik urged operators to join the government-supported app, calling it a tool for creating sustainable livelihoods.

Meanwhile, taxi operators met MLAs Michael Lobo and Delilah Lobo to press their opposition.

Michael Lobo said outside aggregators would not be allowed, but stressed, “everything should be online, including the market rate for taxis.”