The IKEA store in Hyderabad (Noah Seelam/AFP via Getty Images)Swedish Company IKEA will be starting e-commerce operations in India from March 2019 onwards, Economic Times has reported. The company’s CEO, Peter Betzel, told the media about the company’s plans on the sidelines of the ground-breaking ceremony for the third IKEA store in Bengaluru.
"IKEA will create a multi-channel experience for its customers in India. It will launch e-commerce in Mumbai early next summer (March) and introduce other touch points to bring the brand closer to customers”, Betzel told the media. He added that his company already had an online portal, which was in the process of connecting different platforms. He added that the information technology infrastructure for fulfillment division was being put in place.
Betzel said that the company was looking at integrating online and retail sales. He added that the company would become profitable in the coming years. The Bengaluru store, which is now under construction, will be completed by 2020 and may attract 70 lakh customers per year.
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