Indian Railways has introduced a new OTP-based refund system for tickets booked through authorized railway ticketing agents, with the new system to be implemented by Indian Railways PSU, Indian Railway Catering & Tourism Corporation Limited (IRCTC), a government press release said.
The new process is aimed to bring in a transparent and customer-friendly refund system for reserved e-tickets which are cancelled or which are fully waitlisted dropped tickets by streamlining the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents.
The OTP (One time Password) will be received as SMS on the registered mobile number of the passenger (provided at the time of booking). The customer will then be required to share the OTP with the agent who booked the ticket, for getting the refund amount.
Through this user-friendly facility, the passenger will come to know about the exact refund amount received by agent on his behalf against cancelled ticket or fully waitlisted dropped ticket.
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