The Indian Institute of Technology Madras (IIT-M) Faculty-led Mobile Payment Forum of India (MPFI) has called for developing payment applications, customer support and grievance redressal in multiple Indian languages to increase the inclusiveness and reach of the digital payments in India, reports India Today.
The MPFI, which is a joint initiative of Institute for Development and Research in Banking Technology (IDRBT) and the Rural Technology Business Incubator (RTBI) of IIT-M, submitted these recommendations to the Reserve Bank of India’s (RBI) Deepening Digital Payments Committee chairman Nandan Nilekani, an institute release said.
At present, the Unified Payments Interface (UPI) does not offer all the official languages of the country under the ‘language options’ on its platform.
IIT-M Faculty Dr Gaurav Raina is the chairman of the MPFI, which was started in 2006 with a mission to enable mobile payments and mobile-based financial services for everyone in India. The forum played an early and key role in developing interoperability and security standards for the Immediated Payment Service (IMPS) and later the UPI.
"We feel there is still much to be done to increase awareness for different modes of digital payments among users and merchants," Dr Raina said, as reported by Business Standard.