BSNL Eyes Rs 27,500 Crore Revenue Target For FY26, Focus On Profitability And Quality Of Service

State-run Bharat Sanchar Nigam Limited (BSNL) has set an ambitious revenue target of Rs 27,500 crore for FY 2025–26, as the state-run telecom operator looks to sustain its turnaround momentum and sharpen its focus on service quality.

Union Minister for Communications Jyotiraditya M Scindia on Thursday (30 October) chaired BSNL’s second Strategic Review and Planning Meeting for FY 2025–26 in New Delhi, attended by Chief General Managers (CGMs) from all 28 telecom circles.

The four-hour meeting reviewed BSNL’s performance trajectory following two consecutive profitable quarters in FY 2024–25 — a historic achievement for the company — and maintaining the strong performance trajectory through the first half of FY 2025–26.

Scindia commended the BSNL leadership team for achieving a 93 per cent revenue run rate against Q2 targets, generating close to Rs 5,347 crore, contributing to a total H1 revenue of Rs 11,134 crore.

He noted that BSNL’s annual revenue target for FY 2025–26 stands at Rs 27,500 crore, up from Rs 25,000 crore in the previous year, a testament to the organisation’s rising operational and market performance.

"Everything in life is execution-driven and our CGMs are BSNL’s execution artists. You are the standard-bearers of transformation across your circles," Scindia remark.

He emphasised the need for daily focus on Quality of Service (QoS), highlighting it as the “non-negotiable mantra” for the organisation.

He directed all CGMs to closely track metrics such as mean repair time, uptime, and customer satisfaction indices on a daily basis, asserting that “everything else is a result of QoS.”

He further urged circles to benchmark their BTS and OTL uptime performance against competitors, identify gaps, and ensure battery and media replacements across all circles by December 2025.

"We operate in days and hours, not months,” he stressed.

Scindia also called for cost discipline, making it clear that no circle should report negative EBITDA.

"Every rupee saved adds directly to our bottom line," he noted.

In line with BSNL’s diversification goals, the minister encouraged circles to explore new revenue streams.

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