Goa Suspends Registration Of Ola Electric Scooters Over Poor Service, Delays

The Goa government has suspended the registration of Ola Electric scooters on the VAHAN portal after multiple customer complaints about inadequate service support and long repair delays, the Indian Express reported.

The Transport Department has also issued a show-cause notice to the company, seeking an explanation as to why its trade certificate should not be cancelled.

Officials said the issue first emerged in November last year, when several Ola scooters were left unattended at company workshops.

Following complaints, the department warned the company, which assured that the problems would be addressed.

However, the matter resurfaced last week when scooter owners protested, accusing Ola Electric of failing to repair or maintain their vehicles.

The protestors also submitted a memorandum to Chief Minister Pramod Sawant, urging him to stop the sale of Ola scooters in the state.

Director of Transport P Pravimal Abhishek said the department, after taking cognisance of customer grievances, suspended the VAHAN registration of Ola Electric scooters.

“It is unfortunate that the same issue has surfaced again this year. More than 2,000 vehicles were left unattended at their workshop for want of repair and maintenance, which is unacceptable. The aggrieved parties approached the Chief Minister and the Transport Department for assistance,” he said.

The department advised affected customers to seek compensation through the consumer court and assured them of free legal assistance for drafting petitions and complaints.

Abhishek added that Ola has promised corrective action. “We have met the representatives of the company, and we have been assured of compliance and cooperation… After inspection, once the department is satisfied that all concerns have been addressed, we will take a decision on whether to revoke the suspension,” he said.

Ola Electric yet to comment on the matter.

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