Infosys Regrets 'Initial Glitches' On New ITR E-Filing Portal, Working On Resolution: Nandan Nilekani

by IANS - Jun 9, 2021 11:53 AM +05:30 IST
Infosys Regrets 'Initial Glitches' On New ITR E-Filing Portal, Working On Resolution: Nandan NilekaniInfosys Co-Founder and Chairman Nandan Nilekani (Hemant Mishra/Mint via Getty Images)

Responding to Finance Minister Nirmala Sitharaman's call to attend to the complaints of the taxpayers regarding issues on the newly launched ITR e-filing portal and improve the service quality, Infosys Co-Founder and Chairman Nandan Nilekani said on Tuesday (8 June) that the company regrets the initial glitches and is working to resolve the issues.

In a tweet, Nilekani also said that the system is expected to stabilise during the week.

"The new e-filing portal will ease the filing process and enhance end user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week," Nilekani said.

Earlier in the day, the Finance Minister called out the software major and Nilekani for the problems faced by the taxpayers while using the newly launched portal.

Citing the complaints on her Twitter timeline, the Finance Minister said that ease of compliance for the taxpayers should be of higher priority.

"The much awaited e-filing portal 2.0 was launched last night at 20:45 hrs. I see in my TL grievances and glitches," she said in the tweet.

"Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority," she added.

Infosys has developed the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.

The software major had also developed the government's GST Network (GSTN) portal, used for GST payment and return filing, which had also faced initial glitches.

(This story has been published from a wire agency feed without modifications to the text. Only the headline has been changed.)48uu8778uiu788iuub

Get Swarajya in your inbox everyday. Subscribe here.

An Appeal...

Dear Reader,

As you are no doubt aware, Swarajya is a media product that is directly dependent on support from its readers in the form of subscriptions. We do not have the muscle and backing of a large media conglomerate nor are we playing for the large advertisement sweep-stake.

Our business model is you and your subscription. And in challenging times like these, we need your support now more than ever.

We deliver over 10 - 15 high quality articles with expert insights and views. From 7AM in the morning to 10PM late night we operate to ensure you, the reader, get to see what is just right.

Becoming a Patron or a subscriber for as little as Rs 1200/year is the best way you can support our efforts.

Become A Patron
Become A Subscriber
Comments ↓
Get Swarajya in your inbox everyday. Subscribe here.
Advertisement

Latest Articles

    Artboard 4Created with Sketch.