Delhi Metro: DMRC Seeks Commuters Feedback Through Online Survey, To Improve Service And Facilities

Continuing with the efforts to provide the best possible service, Delhi Metro has sought feedback from commuters, a step aimed at further improvement in the Metro service.

Delhi Metro is seeking opinions from commuters on availability, accessibility and comfort, among other components of its operations, for which it will be conducting the ninth edition of Online Customer Satisfaction Survey-2023 from 17 July to 13 August 2023.

The main objective of the survey is to collect feedback from the commuters on various components of metro services and facilities.

Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements if any.

Commuters who wish to participate in the survey can visit Delhi Metro Rail Corporation (DMRC)’s official website and submit their inputs by clicking on the given links placed on the home page of the website.

The survey form will be available in both English and Hindi. The survey includes seven topics on which the feedback is sought.

Links for one topic will be available on DMRC’s website, for filling up by the participants, for four days only. After four days, the next topic will be made available for feedback. As the survey includes seven topics, the survey will conclude in 28 days.

Delhi Metro aims to assess and make necessary improvements in various components of the Metro facilities and services, based on the feedback received.