Indian Railways To Upgrade IRCTC E-Ticketing System For Ease Of Booking: Piyush Goyal

Union Railways Minister Piyush Goyal on Friday (25 December) announced that the Indian Railway Catering and Tourism Corporation (IRCTC) website is being modified to facilitate easier booking of e-tickets for trains, reports Livemint.

Simpler design that contains improved features along with a user personalization system will be introduced for the benefits of the passengers in the upgraded website.

The official press release from the ministry states that since 2014, the Indian Railways has emphasised on improving the public experience in booking of tickets as well as travelling conveniences.

Goyal, while reviewing the upgradation work, said that the IRCTC website is the passengers’ first-choice while embarking on any journey and that their experience on the portal must be friendly and convenient.

“Under the new digital India, more and more people are now moving towards booking the tickets online rather than going to the reservation counters and therefore IRCTC website needs to really double its efforts to constantly upgrade itself,” the release added.