IRCTC has introduced a new facility that will allow passengers to transfer a railway ticket to someone else instead of cancelling it, reports Zee Business.
Earlier, passengers were forced to cancel a confirmed Indian Railways ticket at least 24 hours before the journey to get a refund. Failing to cancel the ticket attracted a penalty.
However, now passengers can transfer the ticket to someone else by submitting a request at least 24 hours prior to departure of the train.
As per the new guidelines issued by online ticketing platform Indian Railway Catering and Tourism Corporation (IRCTC), a traveller can now transfer his/her ticket to family members including father, mother, brother, sister, son, daughter, husband or wife. Also, this ticket transfer facility can be used for both offline and online tickets.
This facility has also been extended to students of recognised educational institutions. A student can transfer his ticket to any other student of the same institute by requesting in writing 48 hours before the scheduled departure of the train.
In a bid to improve passenger convenience, IRCTC has increased the time for reserving tickets on its e-ticket booking portal by 15 minutes up to 23.45 hours.
The passengers were earlier allowed to book tickets through e-ticketing till 23.30 hours as IRCTC used to shut down its central server for one hour every day (23.30 hours to 00.30 hours) for maintenance.